Help Desk Technician Miami, FL

Help Desk Technician

We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.

• Provide technical support to users via phone, email, chat, and in person
• Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
• Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications
• Log, track, and document support requests in the ticketing system
• Escalate complex technical issues to higher-level IT staff as needed
• Set up, configure, and deploy hardware and software for new and existing employees
• Perform password resets, account provisioning, and basic user administration tasks
• Assist with onboarding and offboarding processes, including equipment setup and recovery
• Maintain accurate records of issues, resolutions, and asset inventory
• Support IT best practices and contribute to process improvement efforts