Help Desk Technician

Description

We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.

Key Responsibilities:

+ Provide technical support to users via phone, email, chat, and in person

+ Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment

+ Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications

+ Log, track, and document support requests in the ticketing system

+ Escalate complex technical issues to higher-level IT staff as needed

+ Set up, configure, and deploy hardware and software for new and existing employees

+ Perform password resets, account provisioning, and basic user administration tasks

+ Assist with onboarding and offboarding processes, including equipment setup and recovery

+ Maintain accurate records of issues, resolutions, and asset inventory

+ Support IT best practices and contribute to process improvement efforts

Requirements

+ Associate degree in Information Technology, Computer Science, or related field preferred

+ 1+ years of help desk, desktop support, or technical support experience preferred

+ Knowledge of Windows OS, Microsoft 365, Active Directory, and ticketing systems

+ Familiarity with basic networking concepts, including VPN, Wi-Fi, and TCP/IP

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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