Scrum Master; Insurance Domain

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location:

Miami, FL

It is a hybrid role in Miami, FL.

• 6 to 12 years of experience, including 3+ years as Scrum Master in cloud, digital, AI, contact center, or enterprise transformation programs.
• Strong experience as Scrum Master in Agile delivery projects.
• Good understanding of Scrum, Kanban, SAFe, or hybrid Agile delivery models.
• Hands‑on experience with Jira, Confluence, Azure Dev Ops, or similar tools.
• Ability to manage sprint planning, velocity, capacity, and delivery metrics.
• Strong facilitation, conflict resolution, and servant leadership skills.

• Experience working on cloud, AI, digital, or contact center transformation programs.
• Understanding of contact center platforms such as Amazon Connect, Cisco, Avaya, and NICE CXone.
• Familiarity with Conversational AI, voice bots, chatbots, IVR flows, and agent assist use cases.
• Awareness of GenAI concepts such as LLMs, RAG, prompt engineering, and knowledge base integration.

The base compensation range for this role in the posted location is: 119,015 to 170,000. Capgemini provides compensation range information in accordance with applicable pay transparency laws. The actual compensation offered may fall outside this range and will be based on location, experience, and other factors.

• Paid time off based on employee grade (A-F); includes vacation (12‑25 days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion, and respect. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.