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Analyst, Data Integrity and Support, Burger King
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-24
Listing for:
Reserve Bank of India
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Role Overview
The Analyst, Data Integrity and Support, is the frontline owner of the support experience for BK Assistant and DT Audio. This role triages and resolves inbound support tickets from franchisees, RGMs, District Managers, and multi-unit managers, covering data quality issues, hardware troubleshooting, Franchisee Success Score metric discrepancies, training data sync failures, access issues, and alert configuration.
What You Will Do- Serve as the primary point of contact for all inbound support tickets from BK Assistant and DT Audio users across all user roles.
- Triage and resolve core ticket categories, including:
Franchisee Success Score metric discrepancies, DT Audio issues, Platform access and login failures, Alert configuration and accuracy.
The ideal candidate brings a balance of technical aptitude, operational empathy for restaurant operators, and a structured approach to root cause analysis and continuous improvement.
Requirements- 2+ years of experience in a support, operations, or analyst role - ideally in a technology, restaurant technology, or retail operations context.
- Bachelor's degree in Business, Information Technology, Operations, or a related field; or equivalent work experience.
- Demonstrated ability to investigate data discrepancies: comfortable reading structured data exports or querying reports to validate what a user is seeing versus what the system actually contains.
- Strong written communication skills - able to write clear, empathetic responses to frustrated users and concise escalation summaries for engineering teams.
- Experience with enterprise ticketing systems (Jira, Service Now, or equivalent).
- Intermediate Excel skills; ability to independently slice, filter, and summarize ticket or operational data.
- Comprehensive global paid parental leave program
- Free telemedicine and mental wellness support
- Global paid time off (vacation, sick leave, etc.)
- Health insurance
- Retirement plan (401(k) or equivalent)
- Learning and development opportunities
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