Sr Technical Solutions Engineer - IBM Power

About the Team

The Solution Design & Services (SD&S) organization functions as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem.

Advancing solution enablement, business practice maturity, and partner readiness. (IBM Power)

5 years of IBM Power experience.

Solution Design (build solutions) - develop a detailed solution design the incudes all the necessary components and recommended hardware, software, and services. This may include enabling the TSS associates to grow technology sales while maintaining vendor relations to drive focused results.

Collaborate with sales, the partners, and (as possible) the end-clients to gather and analyze the customers’ requirements. This includes security requirements, budgetary constraints, time-to-implement, and other business and technical needs. Identify and evaluations solution options that would meet these requirements. Develop detailed solution designs and present them to the partners. Be resource for the partners to present the solution to the end-users (if necessary).

KPIs:
Number of designs built, number of customer engagement (consult, training)

SLA:
Accuracy of designs, % of on-time delivery and response, % of customer satisfaction

As a Sr Technical Solutions Engineer, you need to be a technical leader and resource for SD&S and Ingram Micro. Maintain relevant applicable industry certifications and identify certifications and trainings that can help others within your areas of technical responsibility. Represent SD&S to partners, able to build the most complex of solutions and/or intelligently advocate the value of SD&S via multiple mediums.

• Minimum of 5 years technical experience, and deep understanding of the method to uncover the customers' needs, and the ability to design and implement complex solutions.
• Lead and mentor junior Technical Solutions Engineers and Technical Solution Specialists.
• Cultivate customer and vendor relationships to gain trusted advisor level.
• Represent the company at company, industry events and conferences. May lead vendor initiatives, driving goals to results in the SD&S contact center.
• Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
• Four-year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

Competencies:

Communicate effectively, Customer Focus, Tech Savy