Field Service Engineer
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-26
Listing for:
Cognizant
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, Desktop Support, Hardware Engineer
Job Description & How to Apply Below
Title :
Field Service Engineer
Location :
- Miami FL
Cognizant is seeking a Field Service Engineer for a full- time opportunity onsite in Miami ,FL . Qualified candidates must have valid US work authorization. Cognizant will not sponsor visas now or anytime in the future.
Responsibilities:- Participate in troubleshooting for both hardware and software issues.
- Perform general onsite, hands‑on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations.
- MACDs;
Hardware changes (e.g., hardware installation and testing upon configuration);
Server/Storage reboots;
Power cycles;
Post-deployment validation of service functionality. - Provide onsite escorts for Third Parties;
- Customer Location survey updates (rack elevations, current equipment, etc.);
- Video room support including endpoints and meeting room panels;
- Assisting with live events as requested by Customer
- Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
- Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
- Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
- Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
- Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
- Checking networked printers and MFDs for error messages
- Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding).
5 to 8 years of experience with Windows 10/11 Laptop/Desktop/Mac OS/Mobile Device Support.
5 plus years of experience with Microsoft 365, Active Directory, Printer and MFD Support.
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