Onsite Deskside IT Support Specialist

atcompucomstaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client has a brand new opportunity for a qualified deskside support technicianto join their team onsite in miami, fl.

this role is critical in delivering high-quality end-user support, ensuring timely resolution of technical issues, and enhancing the overall user experience through proactive and responsive service. The ideal candidate will possess strong technical troubleshooting skills combined with excellent communication and customer engagement capabilities.


duties and responsibilities:

provide onsite technical support for the enterprise regarding desktops, laptops, wireless devices (phones, tablets), printers, voice over ip telephony, remote connectivity

provide support including configuring, testing, and deploying new technology, installation of new software, documentation

receive and respond to incoming calls, emails, walkups, and work-related tickets regarding any user problems

provide installation, configuration, and ongoing usability of desktop computers, laptops, printers, wireless devices, voice over ip telephones, remote connectivity, peripheral equipment and software within established standards and guidelines

analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as engineering, network, server, or security need to be engaged in solution

coordinate support by creating appropriate tickets and assign to appropriate team(s)

support remote clients by using remote access software to connect into a team member's computer for diagnostics and troubleshooting to determine root cause and resolution

provide ongoing support for enterprise system rollouts that affect these users on a continuous basis

diagnose and resolve hardware, software, and peripheral issues in a timely manner

troubleshoot and support local network connectivity issues (wi-fi, lan, vpn basics)

respond to and resolve incidents and service requests assigned via itsm tools (e.g., servicenow)

perform break/fix support, device setup, imaging, and deployment activities

deliver a high level of customer service and user communication, ensuring clear updates and resolution timelines

provide hands-and-feet support for remote/offshore teams, including replacement, cabling, device checks, and guided troubleshooting

support asset management activities, including inventory tracking, device refresh, and lifecycle management

assist with conference room and av support as needed

follow standard itil processes for incident, request, and escalation management

document resolutions and contribute to knowledge base articles for recurring issues

skills and qualifications:

minimum 2+ years of experience providing desk side support

prior experience in enterprise environments or managed services preferred

• familiarity with sccm / intune / endpoint management tools preferred

exposure to onshore–offshore support models preferred

understanding of itil best practices preferred

• strong troubleshooting skills across:

  windows os and enterprise applications

  mobile devices (ios, android)

  printers and peripherals

  basic networking concepts (ip, dns, dhcp)

experience working with itsm tools (e.g., servicenow)

excellent communication and customer-facing skills

ability to explain technical issues in a clear, user-friendly manner

strong problem-solving and analytical skills

ability to work independently in a fast-paced, onsite environment

customer-first mindset with strong interpersonal skills

proactive, accountable, and detail-oriented

ability to handle multiple priorities and urgent situations effectively

strong collaboration skills with onsite and remote teams

wage range
:
the rate for this position is between$19.00 - $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


benefits
:
the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.


equal employment opportunity
:compucomstaffing™, a division of compucom® systems, inc., is an equal opportunity employer.we provide it staffing services and solutions to fortune 1000 companies as well as small and medium business. For more information, visit .


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