Lead IT Engineer

About The Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

Flow is seeking an experienced Lead IT Engineer — Properties & Hospitality to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality portfolio. This role operates at the software and systems level — configuring platforms, integrating systems, validating performance, and ensuring every technology layer at a Flow property functions as intended.

This role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of property technology le the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low‑voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoing platform support. The two roles are deeply interdependent and will be on‑site together across deployments, troubleshooting, and new property buildouts.

Both report directly to the Head of IT.

This is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.

• Work alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations
• Map and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio
• Integrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views
• Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications
• Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware‑layer faults identified during troubleshooting

• Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites
• Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors
• Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning
• Configure integrations between access control platforms and property management systems — automated credential sync,move‑in/move‑out workflows, and visitor management
• Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults
• Conduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT

• Configure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who…