Manager of Instructional Technology - Technology Lab

Job Summary

The Manager of Instructional Technology is responsible for serving as the dedicated Technology Lab partner liaison for SMART Management, the management company overseeing Bridge Prep Academy and its family of K–12 school brands across Florida. This role is focused on building and sustaining a high-trust partnership by ensuring that Technology Lab’s managed IT services consistently meet the operational needs of SMART Management’s schools, staff, and leadership.

The ideal candidate brings firsthand K–12 school operations or IT experience, a genuine comfort with technology, and the interpersonal skills to build strong relationships at every level of a school organization — from principals and Deans of Operations to the executive team.

• Serve as the primary Technology Lab point of contact for SMART Management, building and maintaining strong relationships with school-level leadership including principals, Deans of Operations, and the primary IT/Technology stakeholder, Jeffrey Rothschild.
• Travel regularly throughout Florida to visit SMART Management schools, conducting on-site meetings with school leadership to assess service quality, identify challenges, and strengthen the partnership.
• Participate in multiple recurring internal SMART Management meetings with stakeholders across departments, maintaining a current understanding of the state of Technology Lab service and support across all schools.
• Quarterback improvement plans between SMART Management and Technology Lab stakeholders — identifying gaps, coordinating action items across internal teams, tracking progress, and communicating outcomes clearly to all parties.
• Serve as a trusted IT advisor to SMART Management leadership, providing guidance on technology best practices and solutions aligned with the operational goals of K–12 schools.
• Track hardware and software lifecycle management across SMART Management’s school portfolio, and proactively present purchase and refresh options to stakeholders when equipment or licensing is approaching end of life.
• Lead regular Technical Business Reviews (TBRs) with SMART Management stakeholders to assess service performance, review open issues, and plan for evolving technology needs.
• Collaborate closely with Technology Lab’s internal technical teams — including IT support, engineering, and project management — to ensure seamless service delivery and timely resolution of escalations.
• Manage service level agreements (SLAs) and ensure compliance with client expectations and Technology Lab policies.
• Prepare and deliver regular reports on IT service performance, client satisfaction, and partnership health.
• Stay informed on K–12 education technology trends and industry best practices, providing relevant insights to SMART Management to improve operational efficiency across its schools.

• Ability to travel and spend at least three days a week in SMART management schools (in coordination with the Technology Lab team).
• Proven ability to manage high-value partnerships with a focus on delivering managed IT services and technology solutions.
• Experience working in or directly supporting K–12 schools or school operations is strongly preferred — candidates who have served in a school-based role (operations, IT, administration, or similar) will be given priority consideration.
• Background or strong working knowledge in K–12 operations and/or IT is highly preferred; candidates should be comfortable with technology and able to engage credibly with both technical and non-technical school staff.
• Strong understanding of IT infrastructure, cloud solutions, networking, cybersecurity, and related managed services.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders at the school and executive level.
• Exceptional problem-solving skills with experience resolving technical and service-related challenges in fast-paced environments.
• Excellent interpersonal and communication skills, with the ability to build trust with school-level leaders and organizational decision-makers.
• Strong organizational skills and ability to manage competing priorities…