IT Service Desk Analyst
Listed on 2026-08-02
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
IT Service Desk Analyst This is a contract opportunity. This is a hybrid opportunity in Miami, FL
About this Position Ready to grow your IT career in a fun, fast-paced, global team environment? This role offers hands-on help desk experience with real mentorship and room to build your skills. If you're curious, proactive, and love figuring out how things work, this could be a great fit.
Job Responsibilities- Handle inbound calls covering hardware issues, software requests, and general IT support
- Communicate with users through phone and chat
- Work alongside virtual agents to resolve tickets
- Create and maintain knowledge articles
- Support end users remotely and in person
- Foundational IT knowledge and hands-on help desk or service desk experience
- Strong communicator who is clear, professional, and team-oriented
- Curious and proactive, always looking to learn and understand the full picture
- Comfortable working in Microsoft Suite; exposure to Atlassian tools, JSM, Zoom Contact Center, or Exchange is a plus
- Flexible and adaptable to changing schedules and priorities
Additional Information: This is a hybrid role, 3 days in office and 2 days remote, based in Miami, FL. This is a 6-month contract with a strong likelihood of renewal. You'll join a global, collaborative team that values both results and fun, with a supportive manager who's invested in helping you grow.
Pay Range: $21/hour
YUPRO Placement is an equal opportunity employer.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).