IT Generalist I (College of Business

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides customer service and technical support to the College of Business faculty, staff and students. Assisting with the execution of projects and creating training and tutorials. Assists the team in working with servers, enterprise software and developing and executing projects. Diagnoses errors or technical problems and determines proper solutions and/or recommendation for new equipment purchasing. Manages onsite installation, repairs, maintenance, and test tasks of computing devices.

• Provides technical support including, but not limited to, troubleshooting during field visits or dispatches at any of the College locations. Comprehends customer requirements, resolves escalations and makes appropriate recommendations to ensure excellence and quality support. This includes upper administration service issues (VIP support).
• Performs troubleshooting for Windows/Apple operating systems, including Division of IT supported software and domains. Maintains and troubleshoots Resolves complex customer escalations. Manages intricate troubleshooting for Windows/Apple operating systems, including Division of IT supported software and domains. Maintains and troubleshoots installation, configuration, and network devices such as printers, scanners, desktop computer, departmental laptops, mobile devices and their supported software. Ensures proper functioning of operating systems/browsers upgrades and patches, anti-malware, antiviruses, backup systems and software in general.
• Supports departmental leadership with leads and assists in the execution of major projects within the college including, but not limited to software implementations, college wide initiatives and sun-setting/migrations of legacy projects. These also may include documentation and trainings for faculty and staff as well as the technology center.
• Maintains asset management inventory of all College technology resources considered attractive; includes the surplus of equipment. Performs annual inventory walkthroughs to ensure accuracy of staff inventory records.
• Submits requisitions and receives goods or services against purchase orders; creates travel authorizations, expense reports, through the University's financial system. May process contracts in accordance with University purchasing guidelines. Serves as backup system-approved reconciler of departmental card monthly expenses, making sure charges are allocated to proper accounts and that no erroneous transactions have been made.
• May be required to assist additional unit within the department in order to resolve pressing operational needs within the college.
• Creates logs, escalates and tracks service requests and remote sessions through resolution using a help desk incident tracking software.
• Utilizes remote assistance software or other communication methods for troubleshooting. Provides technical support to classroom, conference rooms and event activities.
• Interprets and provides recommendations on procedures for network security, desktop images, software and equipment purchasing to improve operations for the College.

• High school diploma or GED and two (2) years of experience in the field; or technical certification or associated degree.

• Experience troubleshooting, testing, repairing and servicing technical equipment.
• Experience with ordering supplies, equipment, and/or services ordering and inventory control.
• IT customer service experience.

• Staff

• $40,000 - $45,000

• Begin time: 8:30 AM
• End time: 5:00 PM

• Expanded Background Check

• On call 24 hour by 7 day for possible emergency situations.
• Ability to work flexible hours as needed.
• Travel to FIU Campuses.

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and…