Implementation Consultant (ERP

About the Role

We're hiring an Implementation Consultant to own the solution and the on-the-ground execution of Fulfil's ERP launches. You design how each merchant will run on Fulfil; you ensure the configuration matches that design; and you are physically on-site for the moments that decide whether a launch succeeds: discovery, dry run(s), cutover, and launch week.

You work with an Engagement Manager who plans, runs, coordinates, evaluates, and adjusts the overall project plan from a distance. You own the other half: you go on-site to gain a deep understanding of the customer’s needs and workflows; have the technical expertise to design the right solution; work with various domain-specific pods to execute that configuration; train the users, execute dry run(s) to catch any issues pre-launch, and provide on-site support with live troubleshooting through launch week.

This is a hands-on, in-the-weeds field role - you don’t simply show up to run a standard demo. You are in the warehouse, able to demonstrate how they should pick-pack-ship orders, using your proximity to the operation to identify risks, challenge assumptions, troubleshoot live, and stay accountable for the on-site outcome.

Location: Miami, FL (In-office, when not travelling)
Type: Full-Time
Travel: Up to 75% across North America
Expected Start Date: Immediately

Lead discovery and design the solution

• Lead high-fidelity discovery to capture how the operation actually runs.

• Perform fit-gap analysis and design a scalable Fulfil solution grounded in real operational constraints.

• Author the SOPs, drive internal sign-off, and review the design with the merchant to ensure alignment.

• Set the data migration strategy: advise the merchant on how and in what order to bring their data across.

Hold the configuration accountable to the design

• Own that the configured system matches the design.

• Review the configuration before the dry run, and reconcile any drift.

• Own the merchant's data validation sign-off.

• Run the on-site dry run ahead of launch.

Get the merchant's team ready

• Deliver hands-on, in-market training so the merchant's people can run their own workflows on day one.

• Say the hard thing before it becomes a launch blocker, and step into a struggling project to stabilize it.

• Turn what you see in the field into clearer work for the specialist teams and better playbooks for the next launch.

Run the launch on the ground

• Own cutover execution on the floor.

• Stay on-site through launch week and stabilize the operation.

• Represent Fulfil as a trusted partner, not just a software vendor.

• 5 to 8 years leading ERP implementations, operations consulting, or complex SaaS deployments, including high-complexity or high-risk launches taken through go-live.

• Deep fluency across the commerce stack (Shopify, Amazon, 3PL, EDI) and a strong grasp of how order, inventory, fulfillment, and accounting workflows interconnect.

• Able to walk a warehouse floor, lead discovery, and challenge what you are told rather than transcribe it.

• Executive presence: you can hold a room, deliver hard news, and be the most accountable person on-site when things go sideways.

• High ownership and low ego, genuinely comfortable in the details of data, workflows, and edge cases.

• Willing to travel up to 75% as a standing condition of the role.

Senior Engagement Managers are expected to use AI as a force multiplier. You will:

• Use Fulfil's internal AI tools to pull historical context on similar implementations, prior launch risks, and configuration patterns.

• Use AI to draft and maintain project plans, risk logs, status updates, and post-launch reviews.

• Pressure-test your own plans with AI: what is missing, what is on the critical path, and which risk you have not yet named.

• Feed learnings back into shared playbooks and templates so every future launch runs better.

• Have led ERP implementations involving native accounting or financial modules.

• Bring Net Suite, SAP, or Oracle ecosystem experience.

• Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations.

• Have run field implementations for US merchants before.

• You want to coordinate projects…