Performance Analytics Analyst

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced Analyst, Performance Analytics to fill this role. The Analyst, Performance Analytics is responsible for providing actionable insights and analytical support to drive data-informed decision-making for Onboard Revenue Analytics. This role involves analyzing multiple data sources, supporting business operations, and collaborating with cross‑functional teams to optimize revenue performance. The Analyst will also be expected to leverage and help develop AI and agentic tools to enhance analytics capabilities, while maintaining a strong focus on business operations and revenue generation.

The ideal candidate will have a blend of technical analytics skills, business acumen, and familiarity with modern AI tools and concepts.

Here’s a summary of what Holland America Line is looking for in its Analyst, Performance Analytics. Is this you?

• Data Analysis & Interpretation
  • Analyze data from multiple sources to extract actionable insights and provide recommendations for improving onboard revenue.
• Collaboration with Stakeholders
  • Work with teams across the organization (e.g., operations, finance, marketing) to integrate business ideas with data insights.
  • Communicate complex analytical findings in a clear and understandable manner to both technical and non‑technical audiences.
• Beta Testing & Validation
  • Support the design and analysis of beta tests for new business strategies and tools, including AI/agentic solutions.
• Communication & Documentation
  • Document methodologies and findings.
  • Communicate results and recommendations clearly to team members, stakeholders, and leadership to ensure a shared understanding of analytical results and recommendations.
• Continuous Improvement
  • Identify and suggest improvements to analytics processes and methodologies, including the adoption of AI/agentic tools.
  • Stay abreast of industry trends and best practises in data analysis and business strategy.
  • Proactively suggest improvements to existing analytical processes and methodologies.
• Analytics Project Support
  • Support multiple analytics projects, ensuring timely and accurate delivery of insights.
  • Take ownership of projects related to onboard revenue or guest commerce and coordinate with team members and business stakeholders for successful project execution.
• Performs other duties as assigned

• Bachelor’s degree in Business, Finance, Data Science, Engineering, or related field.
• Experience with data analysis, preferably in a business or operational context.
• Proficiency in Excel, SQL, Python and data visualization tools (e.g. Power BI, Tableau).
• Familiarity with AI/agentic systems (e.g., LLMs, workflow automation, prompt engineering) and willingness to learn and apply new tools.
• Strong business acumen and understanding of KPIs, revenue generation, and operations.
• Excellent communication and presentation skills.
• Minimum 1–2 years of professional experience in business analytics, revenue analytics, or a closely related field (such as cruise, hospitality, travel, or consumer operations).
• Experience working with large datasets to analyze business performance, revenue trends, or operational KPIs.
• Experience supporting cross‑functional teams with data‑driven insights and recommendations.
• Experience presenting analytical results to both technical and non‑technical audiences.
• Experience participating in or supporting beta tests or pilot projects for new business strategies or tools.
• AI and agentic concepts ( LLMs, GPTs, RAG processing, agentic frameworks, prompt engineering)
• Applied AI experience ( AWS Bedrock, Azure Copilot, Langchain, Hugging face, etc)
• This is a hybrid position, based in our Doral office. Candidates must be comfortable coming into the office 4 days/week (currently Monday-Thursday)

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional…