Director of Advancement Services and Operations

Director Of Advancement Services And Operations

The Director of Advancement Services and Operations supports the Associate Vice President in leading the data, systems, and operational infrastructure that underpins the University's fundraising and alumni engagement efforts. The position oversees database administration, reporting, analytics, and systems management across platforms including, but not limited to, Ellucian CRM Advance, Blackbaud Raiser's Edge NXT, Almabase, Donor Connect, Give Smart, eTeamSponsor, and Colleague.

The Director ensures the accuracy, integrity, and governance of all advancement data while developing tools and processes that strengthen decision-making and operational efficiency across the division. This role serves as a strategic partner in optimizing advancement technologies and maintaining a reliable, compliant, and data-driven environment. In partnership with the Senior Director and Associate Vice President, the Director also leads day-to-day prospect and donor management operations - maintaining the prospect pipeline, supporting moves management, and delivering prospect research and donor analytics that advance the University's fundraising priorities.

This is an in-person position.

1. Data Management, Reporting, and Analytics

• Lead the development, maintenance, and optimization of reporting and analytics tools within Blackbaud Raiser's Edge NXT that support fundraising strategy, prospect management, and institutional decision-making.
• Build dashboards, lists, and analytical reports that provide real-time insights for internal and external stakeholders, leveraging RE NXT's built-in reporting and query tools.
• Provide data segmentation for reporting, mailings, and fundraising appeals.
• Automate and streamline data inputs, appends, updates, and exports through available workflow and automation tools.
• Enhance user access to data by developing intuitive reporting structures and promoting information self-sufficiency across the Division.
• Provide data support for fundraising initiatives, including digital campaigns, crowdfunding, phonathons, and athletics-related giving.
• Create and maintain documentation for data standards, reporting procedures, and system workflows.

2. Prospect & Donor Management

• Administer the prospect and portfolio management tracking system, including assigning and removing prospect/relationship managers and maintaining the accuracy of portfolio assignments.
• Manage the prospect pipeline - including unassigned and newly identified prospects - and partner with gift officers and leadership to advance moves-management strategies.
• Prepare and distribute prospect-management dashboards, portfolio reviews, and reports for gift officers in advance of prospect strategy meetings.
• Conduct prospect and donor research using tools such as Donor Search, Lexis Nexis, Alumni Finder, and RE NXT wealth screening to assess philanthropic capacity, affinity, and inclination.
• Prepare comprehensive donor and prospect profiles, briefings, and biographical summaries for the President, Vice President, and senior leadership.
• Coordinate wealth-screening, data-append, and prospect-identification projects, ensuring results are captured and actionable within the CRM.
• In partnership with the Senior Director and Associate Vice President, develop, document, and continuously improve prospect and moves-management processes.
• Support donor stewardship by delivering the data, reporting, and analytics that inform personalized acknowledgment, recognition, and engagement.

3. Systems Administration, Data Governance, and Operational Infrastructure

• Oversee the administration, integrity, and daily operation of the University Advancement CRM and related systems, ensuring accuracy, completeness, and timeliness of constituent data.
• Monitor and manage all data imports, exports, integrations, and system workflows to maintain a clean, reliable, and audit-ready database environment.
• Partner with Information Technology to design, maintain, and enhance integrations between advancement systems (RE NXT, Almabase, Give Smart, eTeamSponsor) and campus systems such as Colleague and Workday.
• Provide oversight of gift…