Sales Enablement Tools Sr Specialist

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Job 10671 Location Miami, FL Date posted 05/28/2025

The Sales Enablement Sr. Specialist is responsible for platforms and technical tools to support trade sales channel growth, efficiency and partner engagement/NPS. The role is responsible for supporting the Loyalty Rocks Reward Program, Oracle Sales Cloud and Salesforce Marketing Cloud and also has responsibility for supporting launch and adoption of new/additional sales enablement tools as determined by leadership in the future.

Essential Functions:

• Support product roadmaps for tools under responsibility:
  Responsible for working with vendors to implement vision for the tools and programs under management. Leverages input from sales team and travel agent customers to refine roadmap to ensure products are meeting customer priorities. Works with teams to provide business input and review product development across technical development, customer training, documentation needs, etc. Supports manager to oversee the implementation of features within the applications (i.e. Oracle Sales Cloud), including end to end user acceptance testing (UAT) testing to validate reporting accuracy and expected functional behavior.
• Coordinates Carnival IT development needs and prioritization:
  Works with Carnival IT as needed to deliver on product roadmaps including single sign-on efforts, integration with Carnival apps, testing etc. Acts as primary liaison with both DTS and Mainframe IT teams when needed to ensure that Sales and Trade Marketing customer business needs are accurately represented in the IT development cycle.
• Supports Overflow efforts for GoCCL Scrum Teams:
  Supports Sales Enablement team colleagues as needed during peak efforts for  development to support overflow efforts for 3 GoCCL scrum teams and their roadmap and product pipeline. Responsibilities may include representing business team in Scrum meetings, providing input on requirements gathering, participating in roadmap discussions etc.
• Develop and maintain documentation and user training materials:
  Provides content to support end-user training to ensure adoption + policies/procedures and technical detailed designs as needed. Delivers end-user training to sales team as needed to drive adoption.
• Key contact for vendor relationships:
  Provides inputs on system performance, customer engagement etc. to guide vendor negotiations, supports system issue resolution with relevant vendors/partners, works with vendors to deliver program expansion needs, supports manager in collecting new vendor research as needed. Acts as Carnival's voice in day-to-day vendor discussions, status meetings etc. to ensure Carnival is well represented.
• Budget support:
  Provides invoice tracking and monitors spending for all tools under their supervision. Responsible for invoice accuracy (egg reward points) and for managing to/below assigned budget each year.
• Other duties as assigned.

Qualifications:

• Bachelors degree in MIS, Business, Computer Science or related field.
• 5+ years experience

Knowledge, Skills, and Abilities:

• IT management and Business Analysis skills
• Experience working in a business/product owner role
• Vendor management experience with large/complex brands
• Expert project management skills
• Ability to handle multiple tasks, meet deadlines, and focus on detailed projects for extended periods of time
• Excellent verbal and written communication skills
• Comfort working with diverse skills and senior team members

Physical Demands:
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel:
No or very little travel likely

Work Conditions:
Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

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