Information Technology Manager

Job Location:

Miami, FL 33126. Position Type:
Full Time.

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving - and life-changing - heroes that South Florida needs.

The Information Technology (IT) Manager is responsible for keeping the company’s technology running smoothly on a day-to-day basis. This role oversees the IT team, manages our computer systems and software, and makes sure employees have the tools they need to do their jobs. This is an internal role focused on supporting our staff and keeping our technology reliable and secure at Centella.

• Manage the day-to-day operations of our IT team, including the helpdesk, network, servers, computers, and cloud services, ensuring reliable operation and timely employee support.
• Develop and maintain a practical technology plan that supports company goals, keeps systems up to date, and identifies opportunities to improve or simplify technology usage.
• Oversee the rollout and ongoing management of business software systems, keeping projects on track, within budget, and ensuring employees are trained and ready before go‑live.
• Manage relationships with third‑party IT service providers, including service expectations, contract negotiations, performance monitoring, issue escalation, and coordination to ensure timely, high‑quality support aligned with business needs.
• Maintain backups and a clear recovery plan so the business can continue running if systems fail; test these plans at least once a year.
• Monitor system performance and respond quickly to IT issues, identifying root causes to prevent recurrence.
• Create and enforce basic security policies to protect company data, meet industry regulations, and educate employees on online safety.
• Stay current on compliance requirements relevant to our industry and serve as the IT point of contact during internal and external audits.
• Manage the IT budget, track all company devices and software licenses, and keep accurate records of technology assets.
• Lead, support, and develop the IT team; set clear goals, conduct performance reviews, and collaborate with other departments to understand and meet their technology needs.

• Understand business needs and determine how technology can help achieve them.
• Understand how IT systems and networks work and interconnect.
• Be familiar with rules and regulations that apply to our industry.
• Manage IT projects and deliver results on time and within budget.
• Lead, motivate, and develop an IT team.
• Explain technical topics in plain language to non‑technical staff and managers.
• Keep IT operations running smoothly with clear processes and documentation.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• 5+ years of IT experience, with at least 2 years in a supervisory or team lead role.
• Experience helping roll out or manage business software systems.
• Good understanding of networks, servers, and cloud services such as Microsoft 365 or Google Workspace.
• Experience working in a regulated or compliance‑focused industry is a plus.
• Basic familiarity with data privacy and security rules (such as HIPAA) is helpful.
• Experience managing an IT budget and working with outside vendors.
• Excellent leadership, communication, and stakeholder management skills.

• CompTIA A+, Network+, or similar IT certifications.
• Experience supporting manufacturing or healthcare technology environments.
• Familiarity with common business software such as Microsoft Dynamics 365 or similar platforms.
• Experience in a healthcare or regulated environment.
• Experience supporting company growth or office expansions from an IT perspective.

• Hybrid work schedule
• Career Growth Opportunities
• Training and Development
• 401k with company match
• Medical, Dental, Vision
• Paid Time Off
• Health Savings and Flexible Spending Account