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Help Desk Lead – IAM, SSO & MFA; TS/SCI
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-26
Listing for:
Prescient Edge
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Prescient Edge in Doral, Florida, seeks a Help Desk Lead to support a Federal Government client. You will manage global authentication operations, implement IAM policies, and develop SLAs for response times, ticket resolution, and escalation.
You will coordinate workflows in ITSM tools (Service Now or JIRA), provide CAC/SAML/SAML MFA access support, and deliver the Help Desk Metrics Report. Requirements include ITIL knowledge, Jira/Service Now experience, strong customer service, and relevant
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