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Senior Tech Support Specialist: Complex Cross‑Team Issues

Job in Miami, Miami-Dade County, Florida, 33222, USA
Listing for: Socket.dev
Full Time position
Listed on 2026-08-27
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

Reeco seeks a Senior Technical Support Specialist to own complex investigations and drive resolutions across hospitality tech platforms. You will bridge Customer Care, Product, and Engineering, crafting precise reproduction steps and actionable tickets while developing practical workarounds for ongoing issues.

You will help scale Reeco’s technical support by documenting playbooks, improving escalation quality, and aligning with product and engineering on known problems and release validation.

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Position Requirements
10+ Years work experience
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