Help Desk Specialist

We are seeking an IT Help Desk Support Specialist to provide first-level technical support for end users via phone, email, and chat. In this role, you'll troubleshoot hardware, software, network, and system issues, document support tickets, and ensure timely issue resolution while delivering excellent customer service.

What You'll Do

• Provides first-level IT support for all end-users via telephone, email, or chat
• Troubleshoots and resolves hardware, software, and voice/data communication systems issues.
• Escalates calls when appropriate.
• Follows up on all tickets in a timely manner and pursues issues through to resolution

Requirements:

• 1–2 years of IT Help Desk or Technical Support experience
• Requires experience using ticketing systems and writing technical support reports and documentation (Service Now, Live Chat Help Desk, Jira, etc.)
• Broad knowledge of common operating systems, application software, desktops, laptops, printers, and networks.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• A customer-focused mindset and the ability to manage multiple support requests.
• Ability to work independently while knowing when to elevate an issue.