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Genesys Cloud Workforce Optimization Specialist
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-30
Listing for:
Computer Task
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant
Job Description & How to Apply Below
CTG is seeking a Genesys Cloud Workforce Optimization Analyst for onsite work in Miami, FL (hybrid with Kansas City option). The six‑month contract focuses on operational execution, analytics dashboards, IVR development, and routing optimization within the Genesys Cloud CCaaS environment.
The role emphasizes collaboration with operations, documentation, and training to enable ongoing ownership of Genesys Cloud capabilities. Strong English communication is required.
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