Mobile Device Administrator

Description

Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Mobile Device Administrator in the technology Department. We offer competitive compensation and an excellent benefits package.

A technical expert, who is a self-starter with an innate aptitude for technology. A resilient confident technical professional, who feels comfortable working in a larger team of professionals and has a lot of pride in their personal effectiveness and contributions. A person with a can-do attitude and believes that they can solve any problem given the time and resources.

• Hands on knowledge of configuring Blackberry, iPhone, iPad, Android, and Windows mobile smart phones and devices is required
• Provides support for the mobile devices and related Air Watch Mobile Device Management (MDM) infrastructure
• Secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise
• Responsibilities will include but not limited to firmware updates over the air, Diagnostics, Remote Configuration and Provisioning, Security, Backup/Restore, Network Usage and Support, Mobile asset tracking and management, Device Policy Management, Remote Lock and Wipe and Device Provisioning Documents procedures and standards
• Develops and implements access, monitoring, control and documentation
• Resets, installs and configures applications and related credentials on mobile devices
• Responsible for troubleshooting and diagnostics of mobile devices
• Participates in preparing and testing the disaster recovery plan
• Provides 24x7 response and assistance for all urgent and related responsibilities
• Provides subject matter expertise support to Help Desk and end users
• Responsible for troubleshooting and diagnostics of mobile devices
• Supports team administrators and engineers and act as resource to other team members
• Participates in the On-Call rotation process
• Performs other duties as assigned/required

• Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing and managing appropriate mobile technical solutions
• Applicant should possess good customer service skills dealing with external, inter-organizational and vendor contacts
• Must be available for after hours and On-Call support as required
• Must be able and willing to work flexible shifts as required and communicate by phone and in person with customers and appropriate organizations
• Successful candidate should demonstrate strong written/verbal communications, problem solving, organizational and interpersonal skills including willingness and ability to document and share information with team members
• A background in OS level scripting (VBScript, Shell Scripts) and exposure to automation of operational functions
• Familiarity with inter-networking concepts such as TCP/IP, DNS, LDAP, firewalls, Local and Wide Area Networks
• Occasional travel required

• Experience with Mobile Device Management (MDM) software required, preferably Air Watch EMM
• Demonstrated knowledge of iOS, Blackberry, Android and Windows mobile devices and Operating systems
• Knowledge of mobile security technologies preferred
• Knowledge of windows servers preferred
• Able to take highly technical discussions to the appropriate level to foster proper understanding to drive decisions and forward progress
• Excellent oral and written communication skills
• Analytical ability to solve complex problems
• Can understand both business process as well as underlying systems
• Bachelor’s degree or equivalent experience
• 2 years managing mobile devices

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.

In support of our unwavering dedication to putting diversity, equity, and…