MSFT Enterprise Services Architect​/Manager

Position: MSFT Enterprise Services Architect / Manager
RESPONSIBILITIES:
Kforce has a client that is seeking an MSFT Enterprise Services Architect/Manager in Miami, FL (Florida).

Summary:

We are seeking a Microsoft Modern Workplace Technology Leader to drive enterprise collaboration, endpoint management, identity services, and digital workplace initiatives across a global organization. This role will serve as the technical owner of the Microsoft Modern Workplace ecosystem, including Microsoft 365, Entra , Intune, Enterprise Mobility & Security, Teams, SharePoint, and One Drive. The individual will collaborate with business leaders, HR, Communications, and technology teams to enhance employee productivity, improve end-user support operations, and deliver secure, scalable workplace solutions.

Key Responsibilities:

* Design, implement, and support Microsoft 365 solutions that align with business objectives

* Serve as the technical lead for Entra , Intune, Microsoft 365, Enterprise Mobility & Security, and Windows 10/11 environments

* Manage identity, device management, security, compliance, and tenant administration activities

* Partner with business stakeholders to translate operational needs into technology solutions

* Lead complex infrastructure and workplace technology projects from conception through deployment

* Provide technical leadership, mentorship, and guidance to internal teams and support partners

* Manage strategic relationships with Microsoft and enterprise technology vendors

* Oversee outsourced support operations, ensuring SLA adherence and service quality

* Drive process improvements across L1-L4 support functions, including documentation, escalation paths, and operational reporting

* Develop dashboards and performance metrics to monitor support effectiveness, service levels, and operational trends

* Create training materials, workshops, and user adoption programs to maximize technology utilization

* Analyze service and operational data to identify trends and recommend improvements

REQUIREMENTS:

* Strong hands-on experience administering Entra , Intune, and Microsoft 365 environments

* Experience leading technical teams, managed service providers, or enterprise support organizations

* Experience managing support processes, SLAs, incident management, and service delivery metrics

* Deep knowledge of Microsoft 365, Office 365, Enterprise Mobility & Security, and Windows endpoint management

* Technical understanding of system integrations, data flows, and troubleshooting methodologies

* Strong project management and stakeholder management capabilities

* Excellent communication skills with the ability to explain technical concepts to business audiences

* Strong analytical and reporting skills with experience creating operational dashboards

* Proven ability to architect and deploy enterprise-scale Microsoft workplace solutions

* Ability to develop documentation, operational procedures, and training materials

Preferred Qualifications:

* Bachelor's degree in Computer Science, Engineering, Business, or related field

* Microsoft certifications such as SC-300, SC-100, SC-200, AZ-305, or equivalent

* Experience with in retail, hospitality, or QSR environments

* Background working with enterprise Microsoft licensing and large-scale Microsoft partnerships

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and…