SRE AIOps Engineer

SRE AIOps Engineer

Location:

Miami, Florida (Hybrid)

Role Overview

The AIOps Engineer operates in a dual capacity, designing and building AI-powered automation and tools that streamline SRE workflows, while also providing specialized L2 triage for application-specific technologies including Adobe Experience Manager (AEM) and other platforms. This role is responsible for an LLM wrapper project or AI modeling project, potentially overseeing a team. The ideal candidate is equally comfortable writing production-grade automation code and triaging complex application-specific incidents.

Key Responsibilities

• Design and implement AI/ML and LLM-based solutions to automate incident triage, generate summaries, and recommend remediation actions.
• Develop Python-based services, CLIs, and scripts to automate repetitive SRE tasks and process logs, metrics, and events.
• Implement and manage Infrastructure as Code (Terraform, Cloud Formation) for SRE tooling and observability.
• Work with internal AI tools and Atlassian Rovo to advance AI-driven operational capabilities.
• Serve as an L2 point of contact for AEM Sites, AEM Assets, Adobe Target, and related integrations.
• Perform initial triage of application issues, including reviewing error logs, checking system behavior, and validating configurations.
• Provide L3/engineering teams with detailed incident descriptions, impact analysis, and steps to reproduce.
• Monitor health dashboards and alerts from tools like Splunk and New Relic to proactively identify anomalies.
• Maintain and refine runbooks, knowledge base articles, and standard operating procedures for common incidents.

Required Qualifications

Experience:

• 6–8 years in a lead SRE, Dev Ops, or related role with a strong emphasis on automation and tooling.
• Experience with either SRE or AEM is required.
• Hands-on experience with AI/ML/LLM-based solutions and tools is highly desirable.
• 3–6 years supporting CMS-based platforms.

Technical

Skills:

• Strong Python development skills for services, CLIs, and integrations.
• Proficiency with Infrastructure as Code (IaC), specifically Terraform.
• Advanced use of monitoring and observability tools such as Splunk or New Relic.
• Experience with monitoring and supporting applications.
• Familiarity with Atlassian Rovo (Jira or Confluence).
• Proficiency with cloud platforms (AWS, Azure, or GCP).
• Understanding of AEM concepts, including Sites, authoring/publishing flows, and diagnosing application issues.

Education:

• A bachelor's degree in Computer Science, IT, Computer Engineering, or a related field is preferred.

Preferred Qualifications

• Experience with both SRE and AEM.

Work Environment

• This role follows a hybrid work model, requiring onsite presence in Miami, Florida, from Monday to Thursday, with the option to work remotely on Friday.
• Participation in a 24x7 on-call rotation is required, occurring approximately one to two times per month, including evenings, weekends, and holidays.
• The position supports a global, always-on multi-brand eCommerce platform, requiring readiness to respond to high-severity incidents outside standard working hours.