IT Field Support Technician II

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

This role is part of Enterprise Technology (ET), where we're developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin's mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies.

As part of a small, highly skilled team, you will provide advanced technical support to the engineers and staff who design, build, and launch space vehicles. The work spans launch operations, manufacturing, and corporate environments - each with its own operational demands and pace.

We are looking for someone who takes ownership when problems arise, builds the processes that prevent the next one, and invests in the growth of the people around them. If you hold yourself to a high standard and care deeply about your craft, you will find this team both challenging and rewarding. This is a fully on-site role in Merritt Island, Florida and reports to the Manager of IT Field Support.

• 2+ years of experience in enterprise IT field support or desktop support, including hardware and software troubleshooting in a customer-facing role
• Windows 10/11 enterprise administration, including domain-joined device management and troubleshooting
• Microsoft 365 proficiency across core applications including Outlook, Teams, SharePoint, Project, and Visio
• Microsoft Intune experience for endpoint management, policy enforcement, and device compliance
• Active Directory administration for user and computer account management
• Bit Locker disk encryption management, VPN application troubleshooting, and MFA support
• Working knowledge of network fundamentals including DNS, DHCP, TCP/IP, and VLANs sufficient for first-response triage and escalation
• Experience with ITSM and ticketing platforms such as Service Now, including asset tracking and SLA management
• Comfortable working independently, managing competing priorities, and adapting to shifting operational demands including participation in a periodic on-call rotation and adjusted hours during critical launch operations
• Ability to lift and carry up to fifty pounds, climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions

• macOS enterprise management experience, including MDM tooling such as Jamf or equivalent
• Basic Linux command-line proficiency for endpoint troubleshooting
• Experience with endpoint monitoring and fleet management platforms such as Tanium or equivalent
• Power Shell scripting or automation experience, or experience leveraging AI tools and automation platforms to develop scripts, internal utilities, or workflows that improve team productivity
• Experience providing executive or white glove IT support with a high degree of discretion and professionalism
• Demonstrated ability to mentor teammates, develop repeatable processes, and produce technical documentation or SOPs
• Prior experience in manufacturing, industrial, or operations-critical IT environments

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

• Required for all positions:
  Blue's Standard Background Check
• Required for Certain Job Profiles:
  Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles:
  Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including:
  Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and…