IT Help Desk Support
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-09-07
Listing for:
The SWATCH Group
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job description
IT Help Desk Support – Information Technology Team
- Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.
- Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime.
- Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
- Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation.
- Support and troubleshoot Cegid POS applications, ensuring seamless retail operations.
- Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking.
- Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms.
- Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications.
- Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades.
- Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams.
- Administer Active Directory user accounts, password resets, security group management, and account maintenance.
- Perform basic network, system, and application troubleshooting to identify and resolve operational issues.
- Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers.
- Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance.
- Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations.
- Use of Service Now for documentation of incidents, resolutions, hardware inventory, and support procedures.
- Travel to retail locations may be required up to 15% of the time
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