Technical Support Advisor

ADP is Hiring a Technical Service Advisor

We are seeking a Technical Service Advisor to serve as our front‑line partner in solving client challenges. The role involves troubleshooting, training users, and earning client satisfaction scores.

• Client Support: Help clients manage their business using ADP solutions, troubleshoot payroll issues, and partner with multiple business units to deliver a seamless client experience. Provide advanced application support via phone, chat, CRM, email, or in person.
• Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to maintain the ability to support clients.
• Organize: Accurately assess when additional support is required, forward requests, coordinate communications with other departments, expedite responses to critical client situations, and identify training needs.
• Expert: Provide instruction and guidance on product features, processes, and procedures; support and promote internal knowledge management resources; handle complex payroll processing questions and prioritize cases.

• At least three years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• College degree desirable but not required; other acceptable experiences include military experience.

• Experience navigating ADP platforms or products.
• Certified Payroll Professional certification.

• Work in a culture that values equity, inclusion, and belonging.
• Connect with Business Resource Groups worldwide.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Access ongoing training, development, and mentorship opportunities.
• Best‑in‑class benefits beginning on Day 1, supporting physical and mental well‑being.
• Company‑paid time off for volunteering and giving back to the community.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and foster an honest and respectful workplace.