Desk Technician

Essential Functions & Responsibilities:

• Answers, evaluates, and prioritizes incoming telephone, voice-mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Handles problem recognition, research, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff
• Logs and tracks all issues using ticket tracking system
• Support company meetings setups and support
• Assists in software and hardware upgrades and new installation
• Install/Configures personal computers, software, and peripheral equipment
• Serves as an escalation point to IT administrators
• Install VOIP equipment
• Assist in maintaining the IT Server Room and closets
• Assist in maintaining the departments knowledge base and additional documentation
• Develop and recommend cost effective technical support improvements
• Ability to come to work and work the regular schedule and shift for the position.
• Compliance with all personnel policies and procedures.
• Perform additional duties and related essential duties as assigned.

• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.