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ServiceNow IT End-User Analyst | Data-Driven
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-09-09
Listing for:
Akaasa Technologies
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Business Analyst
Job Description & How to Apply Below
Akaasa Technologies in Miami area is seeking an IT End User Analyst who blends strong troubleshooting with data-driven insight. You will serve as a liaison between end users and IT, using Service Now to manage incidents, requests, knowledge articles, and performance reporting.
The role covers desktop support, end-user computing, and daily administration of Service Now, with focus on dashboards, SLA monitoring, and continuous process improvements to enhance user experience.
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