More jobs:
Senior Technical Support Lead; Complex Investigations
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-09-09
Listing for:
Reeco
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Reeco is seeking a Senior Technical Support Specialist to own complex investigations from escalation to resolution. You will diagnose, reproduce, and document root causes, assess customer impact, and craft clear guidance for Customer Care.
You will collaborate with Product and Engineering to align on known issues, releases, and improvements. Ideal candidates have 5+ years in technical support within a B2B SaaS setting, strong troubleshooting using tools like Jira and Log Rocket, and excellent
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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