Tech Lead, Systems Engineer, IT Infrastructure

Job Summary

The Technical Lead is responsible for the technical design, development oversight, and delivery of enterprise applications and system integrations supporting assigned business verticals within Global Technology Operations. This role serves as the primary technical authority for solutions spanning Corporate Applications and/or Onboard Solutions, ensuring scalable, secure, and high‑performing systems aligned with business objectives and enterprise standards. The Technical Lead partners closely with product, engineering, infrastructure, and business stakeholders to translate requirements into well‑architected solutions.

The position provides hands‑on technical leadership without direct people management responsibility.

• Lead technical analysis, solution design, and development activities for enterprise applications and integrations supporting assigned vertical(s).
• Translate business and functional requirements into scalable technical designs aligned with architecture standards and best practices.
• Provide hands‑on development, configuration, integration, and troubleshooting support as needed.
• Review and validate technical specifications, code, and configurations to ensure quality, security, and performance standards are met.
• Serve as the technical point of contact for cross‑functional teams, including infrastructure, cybersecurity, data, and vendor partners.
• Guide development teams on design patterns, integration strategies, and system performance optimization.
• Support production issue resolution, root cause analysis, and implementation of long‑term corrective solutions.
• Ensure compliance with change management, incident management, SDLC, and governance processes.
• Maintain accurate technical documentation including architecture diagrams, integration mappings, and support procedures.
• Contribute to disaster recovery planning, business continuity readiness, and platform lifecycle management.
• Identify opportunities to modernize, automate, and improve technical solutions to enhance operational efficiency and system reliability.
• Perform other job‑related duties as assigned.

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• Minimum of 7+ years of progressive experience in application development, systems integration, or enterprise technology delivery.
• Experience leading technical design and implementation efforts across complex systems.
• Experience working within structured Software Development Life Cycle (SDLC) methodologies.
• Experience supporting enterprise applications in either corporate back‑office environments or operational/onboard systems.
• Experience working in environments requiring high availability, security compliance, and performance optimization.
• Preferred:
  Experience supporting maritime, hospitality, logistics, supply chain, guest operations, or vessel systems environments.
• Preferred:
  Exposure to cloud‑based architectures and hybrid infrastructure models.
• Preferred:
  Experience integrating third‑party vendor platforms into enterprise ecosystems.

• Strong solution architecture and systems integration knowledge.
• Ability to balance hands‑on technical execution with strategic system design.
• Advanced troubleshooting and root cause analysis capabilities.
• Understanding of security, compliance, audit controls (e.g., SOX/ITGC where applicable).
• Ability to communicate complex technical concepts to business and executive stakeholders.
• Strong collaboration skills across distributed and cross‑functional teams.
• Ability to manage multiple initiatives and shifting priorities in a fast‑paced environment.
• Commitment to innovation, continuous improvement, and technical excellence aligned with NCLH value anchors…