Mobile Device Administrator

Description

Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Mobile Device Administrator in the technology Department. We offer competitive compensation and an excellent benefits package.

A technical expert, who is a self-starter with an innate aptitude for technology. A resilient confident technical professional, who feels comfortable working in a larger team of professionals and has a lot of pride in their personal effectiveness and contributions. A person with a can-do attitude and believes that they can solve any problem given the time and resources.

• Hands on knowledge of configuring Blackberry, iPhone, iPad, Android, and Windows mobile smart phones and devices is required
• Provides support for the mobile devices and related Air Watch Mobile Device Management (MDM) infrastructure
• Secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise
• Responsibilities will include but not limited to firmware updates over the air, Diagnostics, Remote Configuration and Provisioning, Security, Backup/Restore, Network Usage and Support, Mobile asset tracking and management, Device Policy Management, Remote Lock and Wipe and Device Provisioning Documents procedures and standards
• Develops and implements access, monitoring, control and documentation
• Resets, installs and configures applications and related credentials on mobile devices
• Responsible for troubleshooting and diagnostics of mobile devices
• Participates in preparing and testing the disaster recovery plan
• Provides 24x7 response and assistance for all urgent and related responsibilities
• Provides subject matter expertise support to Help Desk and end users
• Responsible for troubleshooting and diagnostics of mobile devices
• Supports team administrators and engineers and act as resource to other team members
• Participates in the On-Call rotation process
• Performs other duties as assigned/required

• Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing and managing appropriate mobile technical solutions
• Applicant should possess good customer service skills dealing with external, inter-organizational and vendor contacts
• Must be available for after hours and On-Call support as required
• Must be able and willing to work flexible shifts as required and communicate by phone and in person with customers and appropriate organizations
• Successful candidate should demonstrate strong written/verbal communications, problem solving, organizational and interpersonal skills including willingness and ability to document and share information with team members
• A background in OS level scripting (VBScript, Shell Scripts) and exposure to automation of operational functions
• Familiarity with inter-networking concepts such as TCP/IP, DNS, LDAP, firewalls, Local and Wide Area Networks
• Occasional travel required

• Experience with Mobile Device Management (MDM) software required, preferably Air Watch EMM
• Demonstrated knowledge of iOS, Blackberry, Android and Windows mobile devices and Operating systems
• Knowledge of mobile security technologies preferred
• Knowledge of windows servers preferred
• Able to take highly technical discussions to the appropriate level to foster proper understanding to drive decisions and forward progress
• Excellent oral and written communication skills
• Analytical ability to solve complex problems
• Can understand both business process as well as underlying systems
• Bachelor’s degree or equivalent experience
• 2 years managing mobile devices

Greenberg Traurig is an Equal Opportunity Employer…