Senior Client Advocate - Reinsurance; Facultative

Senior Client Advocate – Facultative Reinsurance

Hybrid role with flexibility to work both virtually and from our Miami office

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Aon is a leading global professional services firm providing a broad range of Health, Wealth, and Career solutions. Our 50,000 colleagues in 120 countries empower results to advise clients using proprietary data and analytics to deliver insights that improve performance and governance.

Aon is an equal‑opportunity employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job‑related criteria.

• Receive client submissions and finalize agreement documents.
• Serve as relationship manager between clients and brokers, ensuring compliance with regulatory and company policies.
• Collaborate with internal teams such as Client Services, Accounting Advocates, and Compliance to develop account‑specific strategies and maintain operational efficiency.
• Mentor junior colleagues, including Client Advocate Trainees, by providing training and guidance on Aon's proprietary systems, compliance procedures, and best practices in reinsurance broking.
• Learn and retain knowledge of the reinsurance broking process without supervision, including receipt of submission from client, request for quote from reinsurer, quote from reinsurer to client, firm order to reinsurance market(s), invoicing, and evidence of cover document production.
• Apply knowledge of Aon's proprietary systems independently.
• Work with client services to answer queries.
• Work with Internal Audit to file documentation and adhere to company compliance policies.
• Attend prescribed Aon My Learning courses.
• Correspond with Accounting Advocates, Client Service Team, and other internal colleagues on account‑specific client strategies.
• Demonstrate proactive engagement and communication with clients and broker teams without assistance.
• Review and analyze claim details – compare loss summaries from previous years to assess trends, identify discrepancies, and provide insights that support underwriting and placement decisions. Ensure accuracy in claims data and collaborate with brokers to address any client concerns related to past or ongoing claims. Prepare final client documentation and finalize within the system.
• Accountability over account management, including supporting pre and post reinsurance placements.
• Act as a liaison between brokers, clients, and markets, effectively communicating placement strategies, client needs, and market conditions. Provide clarity on coverage structures, terms, and negotiations to ensure placements align with client objectives and market standards.

• Proven analytical skills – prior analytical and problem‑solving experience from academic and/or business environment.
• 3+ years of relevant work experience in the insurance or reinsurance industry.
• Experience coding is a plus.
• Bilingual candidates (Spanish & English) are highly preferred.
• Strong knowledge of Microsoft products, with intermediate proficiency in Excel and PowerPoint; working knowledge of Access is a strong plus.
• Strong organizational skills including the ability to manage multiple assignments, work well with minimal supervision, and meet deadlines in a timely manner.
• Bachelor’s degree in Business, Risk Management, Mathematics, a related field, or equivalent years of industry experience required.

Aon offers a comprehensive package of benefits for full‑time and regular part‑time colleagues, including a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long‑term incentive awards at Aon's discretion; medical, dental and vision insurance; various types of leaves of absence; paid time off including 12 paid holidays per year and 15 days of paid vacation per year;

paid sick leave as provided…