Commercial Auto Claims Supervisor

Overview

Multi-Line Claim Supervisor:
National Account:
Commercial Auto

Location: Maitland, FL (Hybrid preferred, remote eligible)

Schedule: 8:00 am-4:30 pm ET, M-F
Salary Range: $85,000 – $95,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claims Supervisor position is responsible for the investigation, adjustment and supervision of assigned multi-line claims involving complex injuries and litigation for a National program
. This role will handle claims with national exposures.

This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

At CCMSI, we look for leaders who understand that every claim represents a real person and every coaching opportunity helps shape the future of our organization. Successful supervisors lead by example, develop talent, promote accountability, and create an environment where both employees and clients can succeed.

• Supervise and provide technical guidance to a team of approximately 2–5 multi-line adjusters
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client-directed handling instructions
• Manage a personal inventory of complex, high-exposure, and litigated liability claims
• Investigate, evaluate, and adjust assigned claims from inception through resolution
• Establish and oversee reserve strategies for assigned files and supervised claim inventories
• Review and monitor medical, legal, investigative, and vendor expenses
• Negotiate settlements within authority levels and assist staff with complex settlement strategies
• Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
• Conduct file reviews, audits, coaching sessions, and performance discussions
• Assist with interviewing, onboarding, mentoring, and developing claim professionals
• Support employee performance management, goal setting, and career development
• Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
• Participate in client meetings, stewardship reviews, and claim review discussions
• Help identify workflow improvements and best practices to support organizational success
• Maintain compliance with client handling instructions, state regulations, and corporate standards

Required Qualifications

• 10+ years of multi-line claim handling experience
  , including significant experience managing complex, attorney-represented, litigated, and high-exposure liability claims from investigation through resolution.

• Strong experience handling commercial auto
  , general liability, and bodily injury claims

• Proven ability to provide technical claim leadership
  , including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories.

• Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes.

• Strong understanding of:

  • Liability investigations
  • Coverage analysis
  • Reserving practices
  • Negotiation strategies
  • Litigation management
  • Claim resolution planning

• Experience identifying and managing large-loss exposures
  , reserve adequacy concerns, and emerging claim trends within a national account environment.

• Demonstrated experience supervi…