Claims Coordinator

Claims Coordinator – Full-time, Non-exempt (Miami, FL)

Hybrid work model available.

VUMI (VIP Universal Medical Insurance Group) is an international health insurance company committed to providing premier medical insurance products and VIP healthcare services to individuals and corporations worldwide. With operational offices in Panama, Ecuador, Colombia, and across the globe, we offer unique benefits and extensive global coverage. Privately owned and backed by over 35 years of experience in the healthcare industry, VUMI employs a diverse team of 500 professionals and is part of a leading international healthcare group.

Join a top team of healthcare professionals driving innovation and excellence at one of the leading IPMI (International Private Medical Insurance) organizations in the industry.

You are a bilingual professional fluent in both English and Spanish, with strong communication skills and a keen attention to confidentiality and time management. You bring related experience and a high school diploma or equivalent, along with the ability to quickly learn new processes and work independently with minimal supervision. You thrive in a fast-paced environment where you handle customer inquiries with accuracy and professionalism.

You are proactive in investigating issues, collaborating with cross-functional teams, and providing timely updates to both customers and management. Your detail-oriented approach helps identify potential fraudulent claims, and you are comfortable supporting special projects and participating in team meetings and training. If you're a motivated self-starter who enjoys delivering exceptional customer service and contributing to an efficient claims process, you'll be a great fit for this role.

The Claims Coordinator handles inquiries and concerns related to claims, including coverage details, benefit limits, explanation of denials, and payment status. This role is responsible for receiving, responding to, and directing phone calls and other communications from members, brokers, and providers, ensuring accurate information is provided promptly and escalating issues when necessary.

• Receive and handle customer inquiries from potential, current, and former members, brokers, and providers.
• Provide timely, accurate, and clear information in response to customer requests.
• Process customer requests following established departmental policies and procedures.
• Conduct research and investigations to resolve customer inquiries effectively.
• Collaborate closely with claims adjudicators and other departments to gather necessary information.
• Deliver timely feedback to customers through outbound calls, emails, mail, or fax.
• Identify potential fraudulent claims and take appropriate action in line with company protocols.
• Assist with client office visits as needed.
• Report service failures, systemic issues, and customer concerns promptly to the Claims Director or Claims Manager.
• Generate reports for brokers to facilitate the completion of claims and payment processes.
• Support the completion of special projects as assigned.
• Attend and actively participate in meetings and training sessions as required.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Related experience preferred.
• Fluent in English and Spanish.
• Strong confidentiality and time management skills.
• Ability to learn quickly and work independently with self-motivation.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Hybrid Work Model (combination of remote and in-office work)
• Wellness Programs, including free access to our building gym
• A vibrant, engaging work environment that values and supports our employees' growth, well-being,…