Medical Practice Call Operator

Medical Practice Call Operator (Bilingual: English & Spanish)

Location: Miami, FL
Job Type: Full-Time

We are a patient‑focused medical practice committed to delivering compassionate, efficient, and high‑quality care. As the first point of contact for our patients, our call operators play a vital role in creating a positive experience from the very first hello.

We are seeking a reliable, professional, and bilingual (English/Spanish) Call Operator to manage incoming calls for our medical practice. This role requires exceptional communication skills, attention to detail, and the ability to support patients with warmth and clarity.

• Answer and route incoming calls promptly and professionally
• Schedule, confirm, and update patient appointments
• Provide general information about the practice, services, and policies
• Document patient messages accurately and deliver them to the appropriate staff
• Maintain confidentiality and follow HIPAA guidelines
• Assist with administrative tasks as needed

• Bilingual in English and Spanish (required)
• Excellent verbal communication and customer service skills
• Prior experience in a medical office or call center preferred
• Strong organizational skills and attention to detail
• Ability to multitask in a fast‑paced environment
• Comfortable using scheduling software and basic computer applications

• Competitive pay
• Supportive team environment
• Opportunities for growth within the practice
• Training provided for the right candidate
• Paid Time Off