Order Processing Specialist

How You Will Make an Impact

Frida is seeking an Order Processing Specialist to join our Operations team based in Miami, FL. This role is responsible for owning the end-to-end order management process, ensuring orders move seamlessly across systems, partners, and customers with speed, accuracy, and accountability. This person will serve as a critical connector between Sales, Operations, Finance, and external partners, proactively identifying and resolving issues before they impact the customer experience.

The ideal candidate brings a sharp attention to detail, a bias for action, and a problem-solving mindset, paired with the ability to operate with agility in a fast-paced, high-growth environment.

Responsibilities to include:

• Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
• Review incoming orders for accuracy, contract compliance, and business guidelines
• Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
• Coordinate with warehouse operations to ensure orders are on time
• Resolve order processing and invoicing issues, escalating when necessary
• Maintain a high degree of quality control and validation of completed work
• Work with Finance to resubmit invoices that are past due
• Address customer concerns regarding shipping delays or damaged goods
• Update customer records with order details such as shipping details and tracking numbers
• Update Finance with status of payments from Customer Portals
• Maintain customer data such as ship-to addresses and essential contact lists
• Ensure operating and quality standards are met based on service objectives
• Other projects as assigned

• Bachelor's degree in Finance, Business, or related field
• At least 1 year of experience with order processing, invoicing, data entry, and customer service
• Strong computer skills and fast, accurate data entry capabilities
• Technical experience with ERP/EDI systems - Net Suite, SAP, etc. are a plus
• Experience with management of shipping vendors - Fed Ex, UPS, Freight Carriers are a plus
• Excellent communication in both written and verbal forms
• Proficient in Microsoft Excel
• Ability to work in a fast-paced, performance-based environment and be a self-starter
• Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
• Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
• Willingness to roll up your sleeves and execute with the ownership mentality
• Ability to work in a fast-paced environment in which requirements & priorities constantly change
• Excellent written and verbal communication
• Consumer obsessed and possess strong consumer understanding
• Excellent communicator with strong written, verbal, and presentation skills
• Ability to manage multiple projects at once and strong organizational skills
• Proactive; can operate autonomously, but also collaboratively as part of a team

Frida is an organization that values collaboration and community. As the Order Processing Specialist, you will work closely with Sales, Operations, Finance, and external partners.

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

• Robust health benefits including:
  • Comprehensive medical, vision, and dental plans
  • Employer paid life insurance
  • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability
  • FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash…