Order Processing Specialist

Who We Are

Parenting isn't picture-perfect. It's messy, hilarious, exhausting, and life-changing - sometimes all before noon. That's where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker - the Nose Frida - and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don't shy away from the stuff no one else wants to talk about - nipple pain, diaper blowouts, or the emotional roller coaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn's leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we're helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking an Order Processing Specialist to join our Operations team based in Miami, FL. This role is responsible for owning the end-to-end order management process, ensuring orders move seamlessly across systems, partners, and customers with speed, accuracy, and accountability. This person will serve as a critical connector between Sales, Operations, Finance, and external partners, proactively identifying and resolving issues before they impact the customer experience.

The ideal candidate brings a sharp attention to detail, a bias for action, and a problem-solving mindset, paired with the ability to operate with agility in a fast-paced, high-growth environment. This role is perfect for someone who thrives on taking ownership, improving processes, and delivering high-quality results that directly impact customer satisfaction and business performance. The Order Processing Specialist will thrive in a dynamic, fast-paced, and entrepreneurial environment.

Responsibilities to include:

• Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
• Review incoming orders for accuracy, contract compliance, and business guidelines
• Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
• Coordinate with warehouse operations to ensure orders are on time
• Resolve order processing and invoicing issues, escalating when necessary
• Maintain a high degree of quality control and validation of completed work
• Work with Finance to resubmit invoices that are past due
• Address customer concerns regarding shipping delays or damaged goods
• Update customer records with order details such as shipping details and tracking numbers
• Update Finance with status of payments from Customer Portals
• Maintain customer data such as ship-to addresses and essential contact lists
• Ensure operating and quality standards are met based on service objectives
• Other projects as assigned

What You Will Need

• Bachelor's degree in Finance, Business, or related field
• At least 1 year of experience with order processing, invoicing, data entry, and customer service
• Strong computer skills and fast, accurate data entry capabilities
• Technical experience with ERP/EDI systems - Net Suite, SAP, etc. are a plus
• Experience with management of shipping vendors - Fed Ex, UPS, Freight Carriers are a plus
• Excellent communication in both written and verbal forms
• Proficient in Microsoft Excel
• Ability to work in a fast-paced, performance-based environment and be a self-starter
• Ability to prioritize, organize, and manage multiple tasks with great attention to detail and…