Implementation Specialist

About the Organization

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

The Onboarding Specialist is responsible for being the main role point of contact for our customers (Property Management companies, Homeowners/Condo/Property Associations, Community Developers) during the roll out of our security system to residents of our new communities. This person will be a hardworking individual, delivering an exceptional customer experience by managing assigned customer projects from start to completion.

• Review project documentation to become familiar with installation details
• Format project deliverables and timeline to be presented to customer for review and approval
• Create system logins and reference materials
• Maintain project tasks in Task Ray project management software
• Respond to emails, phone calls, and other forms of correspondence (internal and external)
• Perform special projects and other duties as assigned
• Participate in project meetings with internal departments to gather installation & implementation requirements
• Host implementation conference call with customer to review project in its entirety and ensure expectations are aligned
• Manage and facilitate creation of resident databases and subsequent upload of data into proprietary software
• Create written communications (mailing/posting/email campaign) to introduce new system and provide details regarding on-site meetings and coordinate its distribution
• Schedule and coordinate on-site meetings as well as create the presentation to train community residents on the new security system
• Provide written communication to internal departments summarizing key project details and important dates
• Schedule and provide training to community appointees on related software for systems installed
• Provide signed job completion form to close out project
• Conduct on-site presentations to train community residents on the new security system
• Conduct on-site registration events to issue access control credentials to the community's residents
• Provide an on-site presence for Gate System activations

• Excellent communication skills (both oral and written)
• Strong presentation skills (small and large groups)
• Computer literate and proficient with Microsoft Office Suite (Microsoft Project experience a plus) and other Web-Based Programs
• Detail oriented and ability to work independently
• Well-built skills in organization, prioritization and time management with ability to work in a fast-paced environment with changing priorities
• Ability to learn technical products
• Work efficiently to meet project deadlines while maintaining a high attention to detail
• Ability to travel 35%-40%
• Ability to pass a Motor Vehicle Report
• Valid Drivers License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
• Occasionally required to climb or balance; stoop; kneel, or crouch
• Specific vision abilities required by this job include close vision, distance vision, depth…