Quick Air Logistics Healthcare Customer Care Specialist

** It's more than a job*
* When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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* As an Air Logistics Healthcare Customer Care Specialist you will aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies.

While working collaboratively with all other departments to ensure maximum client satisfaction.

** How you create impact*
* + Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.

+ Managing the green light approval process for consignments destined to non-EU destinations.

+ To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).

+ Monitoring and actioning of client emails via the shared mailbox.

+ Ensure compliance with company policies and procedures.

+ Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.

+ Tracking and tracing consignments and providing the client with status updates throughout transit. Process client's daily reports and manifests.

+ Monitoring and actioning of special alarms (SPA's) via Quick Track.

+ Develop and maintain good working relationships with clients.

+ Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.

+ Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

+ Answering the phone in a professional and timely manner. Taking messages and passing all relevant information in the absence of the call recipient.

** What we would like you to bring*
* + Specialist (Biopharm) Courier Operations Experience.

+ Customer Services Experience

+ Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.

+ Excellent understanding of World Geography.

+ Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.

+ Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.

+ Awareness of time zones for different regions.

+ Understanding of transit milestones (COB/POD

+ Negotiation and problem-solving skills.

+ Teamwork skills and strong self-motivation ability.

+ Good numeric / financial ability.

+ Ability to work successfully under pressure

+ Good computer skills, Word / Excel / PowerPoint essential

+ Demonstrates strong analytical ability, using data and critical thinking to solve problems and make informed decisions.

+ Communicates clearly and effectively, with excellent written and verbal communication skills that support collaboration across teams.

+ Exercises sound decision‑making by evaluating options, anticipating risks, and choosing solutions that align with organizational goals.

+ Excels in planning and organizing, managing multiple priorities, deadlines, and projects with efficiency and attention to detail.

+ Shows proactive initiative, taking ownership of tasks, identifying opportunities for improvement, and driving work forward independently.

+ Adapts quickly to changing priorities with strong flexibility, maintaining productivity and a positive attitude in dynamic environments.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized…