Vendor Compliance Spec

The Vendor Compliance Lead / Specialist is responsible for ensuring vendor adherence to company policies, routing guidelines, and operational standards. This role plays a critical part in minimizing operational disruptions, reducing costs, and driving accountability through the execution of the chargeback program, vendor onboardings calls, compliance monitoring, internal training, dispute management, and reporting.

The ideal candidate is detail-oriented, analytical, and proactive, with the ability to collaborate cross-functionally and communicate effectively with both internal teams and external vendors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review and validate Vendor Compliance infractions across Inbound, Transportation, and Customs to ensure accuracy, completeness, and proper supporting documentation
• Process Vendor Compliance chargebacks in Navision, ensuring timely, accurate entry and adherence to established guidelines
• Manage vendor disputes by providing clear, well-supported explanations of infractions and associated charges
• Lead vendor onboarding and re-onboarding sessions to educate external partners on compliance requirements, routing guidelines, and expectations
• Promote Vendor Compliance awareness internally by partnering with cross-functional teams to ensure alignment of policies, procedures, and enforcement standards
• Maintain and continuously improve Vendor Compliance manuals, SOPs, and training materials to reflect current processes and requirements
• Generate and analyze compliance reports to identify trends, recurring issues, and opportunities for operational improvement
• Drive continuous improvement initiatives aimed at enhancing vendor performance and reducing compliance-related costs and inefficiencies
• Ensure data integrity and consistency across systems related to Vendor Compliance, chargebacks, and reportinng

QUALIFICATIONS:

Education:

• 2–5 years of experience
• Bachelor’s Degree

Knowledge, Skills & Abilities:

• Prior experience in Supply Chain, Logistics, Distribution Center operations, or Vendor Compliance
• MS Office with advanced proficiency with Excel including the use of pivot tables and formulas focused on data analysis
• Strong problem-solving and analytical skills
• High level of accuracy and strong attention to detail required
• Excellent verbal and written communication, ability to work in fast paced environment

Decision Making:

• Exercise a high degree of independent judgment in making recommendations and decisions, with limited managerial guidance. Demonstrates strong problem-solving capabilities and contributes to the development of departmental strategies.

Key

Competencies:

• Cross-Functional Collaboration
• Accountability & Ownership
• Process Improvement Mindset
• Internal/External Relationship Management

Position Type/Expected Hours of Work:

Some flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment.

We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Group and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws.

All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.