Head of Operations

GLD is one of the fastest growing jewelry and lifestyle brands in the world, creating premium products at the intersection of fashion, sports, music, and culture. Through partnerships with the NFL, NBA, MLB, NHL, NCAA, and some of the world's biggest athletes and entertainers, GLD serves millions of customers globally across DTC, wholesale, marketplaces, retail partners, and live events.

As GLD continues to scale, the company is investing heavily in operational excellence, technology, automation, and omnichannel fulfillment to build a best in class customer experience.

The Head of Operations will lead the strategy and execution of GLD's operational network, ensuring world class performance across inbound logistics, international supply chain, warehousing, distribution, fulfillment, events, and future retail operations. This role reports directly to the Chief Executive Officer and works in close partnership with Technology, Finance, Merchandising, and Planning.

This is a hands-on leadership role. GLD is looking for an operator who is equally as comfortable in the warehouse as well as building the systems and processes that scale, and setting long term strategy at the same time. The ideal candidate brings deep operational expertise, a strong point of view on automation and technology, and the judgment to know when to build, when to buy, and when to wait.

This leader is responsible for creating scalable operational processes that support rapid company growth while continuously improving speed, accuracy, service levels, and cost efficiency. Beyond day to day execution, this role serves as the operational architect for GLD's future, identifying where technology, automation, AI, robotics, and systems improvements can modernize the supply chain and distribution network.

This individual will partner closely with Technology to define operational requirements, prioritize development initiatives, and lead major system implementations, including a new warehouse management system, warehouse automation, and future omnichannel fulfillment capabilities.

Warehouse & Distribution, Logistics & Transportation, International Supply Chain & Inbound Operations, and Systems, Automation & Technology all report into this role. The Head of Operations holds full accountability for the performance, staffing, and strategic direction of each of these functions.

Own end to end operational execution across inbound logistics, warehouse operations, inventory movement, order fulfillment, distribution, and outbound shipping.

• Establish KPIs that drive operational excellence across cost, quality, speed, and customer experience
• Build scalable operational processes capable of supporting significant business growth
• Develop staffing models and capacity plans for peak seasons and future expansion
• Lead daily operational reviews while maintaining a long term strategic roadmap

Lead all warehouse operations, including receiving, putaway, inventory control, picking, packing, shipping, and returns.

• Drive continuous improvements in productivity and fulfillment accuracy
• Optimize warehouse layout, slotting strategy, labor planning, and inventory flow
• Develop operational standards and SOPs that improve consistency and scalability
• Partner with Finance and Planning to optimize inventory utilization and carrying costs

Own inbound freight strategy from global suppliers and the networks that move product to customers.

• Manage relationships with logistics providers, parcel carriers, freight forwarders, and distribution partners
• Continuously evaluate transportation networks to improve service levels while reducing costs
• Monitor carrier performance, shipping expenses, transit times, and the customer delivery experience

Own the end to end operational flow from production completion through domestic inventory receipt.

• Coordinate with GLD's Asia office on shipment readiness and export logistics
• Manage freight booking, routing, and carrier selection for international shipments
• Track shipments and proactively manage exceptions…