Retail Learning & Development Manager, Americas

The Retail Learning & Development Manager is responsible for leading Hublot’s learning and talent-development strategy across the Americas, supporting Directly Operated Boutiques (DOS), Franchise Boutiques (FRS), and Wholesale (WHS) teams.

As a key member of the Retail Excellence team, this role develops and delivers innovative learning programs that elevate product knowledge, selling excellence, leadership capabilities, client experience, and brand culture. The position also plays an active role in onboarding, coaching, and developing talent across DOS & FRS while building a scalable Train-the-Trainer program for the Wholesale organization.

The role partners closely with Retail Excellence, Wholesale, CRM, Marketing, Merchandising, Human Resources, Retail Operations, Finance, and Global Headquarters to ensure that every retail professional and partner representing Hublot embodies the brand’s entrepreneurial spirit and delivers an exceptional luxury client experience.

Extensive field travel is required to coach boutique and Wholesale teams, facilitate workshops, visit partner doors, support boutique openings, execute product launches, and drive measurable commercial performance through learning.

• • Develop and execute the annual Retail Learning & Development strategy aligned with DOS, Franchise, and Wholesale commercial objectives.
• • Design scalable learning programs supporting boutique performance, Wholesale sell-out, leadership development, and client experience.
• • Adapt Global learning initiatives for the Americas while maintaining brand consistency and addressing regional business needs.
• • Build and maintain the annual retail and Wholesale training calendar and monitor the associated budget.
• • Measure learning effectiveness through KPIs, certifications, field assessments, and business-performance results.

• • Develop and execute a dedicated learning strategy for the Wholesale and FRS team.
• • Partner with Wholesale leadership and Human Resources to support the assessment, onboarding, and development of FRS talent.
• • Define clear FRS learning paths, certification standards, coaching routines, and ongoing development plans.
• • Conduct regular field visits and partner‑door assessments to identify training needs and improve product presentation, storytelling, selling behaviors, and client experience.
• • Equip FRS team members with the tools and capabilities required to coach partner sales associates and influence sell‑out performance.
• • Create tailored learning programs for key Wholesale accounts based on commercial priorities, product launches, and partner needs.
• • Monitor Wholesale training coverage, participation, certification, and impact on sell‑out performance.

• • Design and lead a structured Train‑the‑Trainer program for the FRS and Wholesale teams.
• • Certify internal trainers to deliver consistent product, brand, selling, and client‑experience training across the region.
• • Develop facilitator guides, presentation materials, coaching tools, role‑play exercises, and assessment standards.
• • Observe and evaluate training delivery to ensure quality, consistency, and alignment with Hublot standards.
• • Provide ongoing coaching and development to internal trainers and maintain trainer‑certification requirements.
• • Create a scalable training model that expands Hublot learning coverage across Wholesale doors while maintaining quality and brand consistency.

• • Lead all product‑training initiatives across DOS, FRS, and Wholesale partner teams.
• Deliver engaging training on collections, movements, materials, innovations, limited editions, and key novelties.
• • Develop compelling…