Operations Supervisor, Returns

Career Opportunities with Riverstone Logistics

A great place to work.

Careers At Riverstone Logistics

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Role Overview

Mission:
The Operations Supervisor, Returns exists to make the reverse side of the operation work — making sure undelivered product comes back, gets accounted for, gets restaged or returned, and gets reported accurately.

The Operations Supervisor, Returns owns the returns rhythm of a profit center: returns intake at end-of-day, check-in of reschedules brought back from routes, documentation and system entry, restaging where applicable, and process improvement to reduce return rates over time. This role works both the warehouse floor and the office, partners with onboarding teams as new independent carriers are added to the network, and serves as the on-site point of contact when the client needs answers on returned or damaged product.

Core Objective:
To deliver consistent, accurate reverse logistics by running returns intake, documentation, and reporting with discipline, empowering Riverstone to be the first fully integrated, coast-to-coast, big & bulky logistics company in North America.

Who You Are ("The Ideal Candidate")

You like the part of the operation other people overlook. You know that a clean returns process protects inventory accuracy, client trust, and margin.

You are methodical. You document the unit, the reason, and the disposition, and you do not skip the step that matters later.

You can work the floor when the returns come in heavy and run the report when the floor clears.

You communicate clearly with clients, Extra Milers, and independent carrier partners, and you stay calm when the volume spikes.

You see a return rate and ask why — not to assign blame, but to find the fix.

Key Characteristics We Are Looking For

Accuracy-Minded:
You treat every return as a data point. The documentation is right, the system entry is right, and the disposition is right.

Reverse Logistics Owner:
You know that returns is its own discipline — staging, dispositioning, restocking, claims — and you run it like one.

Process Improver:
You look at return rates and root causes and partner with outbound to fix what is driving them. (Canoe the Mountains.)

Clear Communicator:
You give clients, Extra Milers, and independent carrier partners the information they need in plain language.

Decisive Under Pressure:
When a return comes back damaged, misrouted, or undocumented, you make the call, document it, and move on. (Pencils Have Erasers.)

Essential Duties and Key…