Union Glashutte - eCommerce Operations Manager

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof:
Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

The E-commerce & Operations Manager is responsible for overseeing the day-to-day operational performance of the business across direct-to-consumer (DTC/V2C), wholesale, inventory management, supply chain, and customer fulfillment. This role serves as a key cross-functional leader, ensuring seamless execution from product planning through customer delivery while driving operational efficiency, profitability, and an exceptional customer experience.

The ideal candidate is highly analytical, detail-oriented, and experienced in managing multiple priorities within a fast-paced consumer goods or retail environment. This position works closely with Sales, Marketing, Finance, Customer Service, Distribution, and external business partners to support company growth initiatives and operational excellence.

E-commerce & Direct-to-Consumer (V2C) Operations

• Own the end-to-end operational management of the company's direct-to-consumer and e-commerce business.
• Manage the complete product lifecycle, including new product setup, product launches, pricing, promotions, inventory availability, and product discontinuations.
• Partner with Marketing and Commercial teams to execute promotional calendars, seasonal launches, product campaigns, and digital merchandising initiatives.
• Ensure product data integrity across all e-commerce platforms, including descriptions, pricing, images, inventory availability, and customer-facing content.
• Monitor website performance metrics including conversion rates, sales trends, average order value, customer acquisition, inventory availability, and fulfillment efficiency.
• Collaborate with customer service to resolve escalated customer issues while continuously improving the overall customer experience.
• Identify opportunities to optimize operational workflows that improve customer satisfaction and increase profitability.

Operations, Supply Chain & Inventory Management

• Lead inventory planning, forecasting, replenishment, and allocation strategies across wholesale, e-commerce, and retail channels.
• Manage purchase orders from creation through receipt while maintaining optimal inventory levels to support demand.
• Monitor open purchase orders, backorders, production timelines, and vendor performance to minimize supply disruptions.
• Collaborate with HQ and distribution center to ensure timely product availability.
• Analyze sales trends, demand forecasts, inventory turns, weeks of supply, and stock levels to proactively identify risks and opportunities.
• Develop replenishment strategies that maximize inventory productivity while minimizing excess and obsolete inventory.
• Coordinate shipping, receiving, returns, transfers, and subcontracting activities to ensure operational accuracy and compliance.

Inventory Systems & Data Management

• Maintain overall inventory accuracy through forecasting, inventory audits, and bimonthly inventory reviews.
• Ensure accurate setup and maintenance of new…