Housekeeper, Maintenance​/Cleaning

Key Skills

Customer Service, Communication, Interpersonal Skills, Attention to Detail, Problem-Solving, Time Management, Basic Literacy, Basic Numeracy, Mechanical Equipment Operation, Safety Procedures, Cleaning Techniques, Inventory Management, Emergency Response, Professionalism, Confidentiality, Written Communication

The Housekeeper is responsible for the cleanliness and sanitation of common areas and amenities within the community. The Housekeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

• Maintains cleanliness in common areas such as hallways, lobbies, and elevators.
• Removes litter, trash, and debris from all areas of the community.
• Empties trash receptacles, ashtrays, and waste baskets regularly, disposing of waste properly.
• Vacuums, sweeps, polishes, and mops floors.
• Straightens furniture in common areas as needed.
• Dusts and polishes furniture, fixtures, and other surfaces to maintain a neat and tidy appearance.
• Polishes and cleans windows, glass doors, brass, mirrors, and the like to ensure they are free of smudges and streaks.
• Cleans and disinfect kitchen areas, including countertops, sinks, and appliances.
• Restocks supplies such as towel, toilet paper and soap dispensers as needed.
• Sanitizes all bathroom bowls, sinks, partitions and urinals daily and/or as needed.
• Cleans and organizes clubhouse including restrooms, shower stalls, fitness equipment, storage rooms.
• Assists with the setup, breakdown and cleaning of meeting rooms for events.
• Maintains supply and PPE’s inventory and assists supervisor with ordering supplies as needed.
• Assists with hurricane preparation before, during and after a storm.
• Completes necessary checklists and/or work orders as assigned.
• Reports any equipment that is not working or malfunctioning and unsafe conditions to Management.
• Maintains a safe and secure work environment throughout the building/property(s).
• Ensures all safety precautions are followed and proper usage of PPE’s while performing duties.
• Performs other duties and responsibilities as assigned.

• Education:
  
  High school diploma or equivalency preferred.
• Experience:
  
  1+ year as a Housekeeper or similar position.
• Knowledge and understanding of Material Safety Data Sheet (MSDS) required.
• Skilled in operating selective mechanical and electrical equipment (e.g., vacuum, mops, leaf blower, pressure washer).
• Basic literacy and numeracy skills are required to understand cleaning and safety guidelines.
• Strong customer service, communication, and interpersonal skills to create customer-focused relationships.
• Ability to work under tight deadlines and use time effectively based on key priorities.
• Basic command of computer hardware/software required.
• Effective written and verbal communication skills.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Communicates, receives, and exchanges ideas and information by means of spoken and written.

• Able to work under pressure, maintain composure and utilise good judgment during emergency/difficult and stressful situations.
• Ability to lift 40 lbs. following appropriate safety procedures.
• Work in upright standing position for long periods of time.
• Crawl in small and tight spaces.
• Work in different environmental working conditions (heat, cold, wind, rain).
• Walk, climb stairs, stoop and bend.
• Extensive use of fingers for typing and visual use of computer monitor.
• Handle, grasp, and feel objects and equipment.
• Reach with hands and arms.
• Navigate property/buildings quickly and easily.
• Repeat various motions with wrists, hands and fingers.
• Detect auditory and/or visual emergency alarms.
• Learn on the job.
• Perform work outdoors during all seasons.
• Climb ladders and work at heights above ground level.
• Hear, understand and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Respond verbally in a professional manner in person and over the telephone.
• Travel for training sessions off-site may be required.
• Work extended hours and weekends if needed.

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job…