Operations Manager

The Operations Manager works under the direction of the Director of Operations and is responsible for the overall day to day operations of the amenity including Security and Receiving departments.

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties;

being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

• Primary focus of the position is to be the extension of the Management Office.
  
  With the approval of the Director of Operations the Operations Manager is to create and update any necessary policy and procedures required to run the Security and Receiving operations smoothly and efficiently at a 5-star level.
• Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Operations Manager seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
• While direct supervisory role is generally limited to Security and Receiving staff the Operations Manager acts as “chief of protocol” to facilitate well-orchestrated coordination of security, front desk, valet, maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, Operations Manager’s focus is to smooth over, not exaggerate, occasional gaps.
• The Operations Manager leads by example to foster positive image of all owners, management team and building service providers.
• The Operations Manager assists Management Office with resident communications and relationships. Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish or Portuguese, is desirable and may also be required at site(s).

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As the key employee liaisons between the client and KWPM services & internal support staff, the Operations Manager must perform the job duties with a view toward projecting a professional and competent image:
Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.

• Maintain common areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view or impeding access to Front Desk and/or Concierge equipment, references or other tools.
• Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the Director of Operations.
• Keep employees motivated and engaged per company standards through training and development.
  
  Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations.
• Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
• Respect resident and guest privacy, perspective, priorities, time and resources.
• Evaluate the…