Program Manager

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

We are seeking a Program/Traffic Manager to join our team!

The Program/Traffic Manager responsibilities include process compliance, timely approvals, and smooth handoffs between internal and client teams for paid media assets.

• Logging Requests:
  Entering new campaign requests and monitoring progress.
• Approval Coordination:
  Securing approvals at each stage gate: data loader, audience validation, GEO mapping, and creative mapping.
• Task Management:
  Initiate tasks after approvals and ensure deadlines are communicated and met.
• Reporting & Closure: properly closing out projects.

• Ability to produce effective reports and status to communicate progress.
• Knowledge of Razorfish tools related to methodology, and how to access additional content (e.g. Microsoft Suite).

• Understanding and ability to create messages (verbal or written) in a professional tone.
• Ability to articulate the actual intended message or statement.
• Ability to effectively communicate non-ambiguous events (e.g. Status of work).
• Ability to tailor communication style to internal or external audience.
• Ability to set and manage workplace expectations with self and others in context of the organization.
• Ability to implement workplace expectations for oneself.
• Ability to be prepared to collaborate, deliver value and get one’s work done and to expectations.
• Ability to self-manage career growth, including goal setting and growth conversations.
• Ability to meet with career manager on a regular basis to discuss opportunities for improvement and development.
• Ability to provide and receive feedback openly.
• Ability to hold others accountable for meeting workplace expectations for ‘organization’.
• Ability to set the expectations with team members for Client discretion, time and attendance, OOTO communication and coverage.
• Ability to understand the concepts of:
  What is Feedback? Why it is important to receive and give feedback.
• Ability to understand the common challenges that we face in feedback conversations.
• Ability to ask for and receive feedback.

• Knowledge of how to frame or focus a problem.
• Ability to enable others to act by encouraging collaboration tools and techniques.
• Team Leadership.
• Strategic Leadership.
• Ability to engage the team in a collaborative manner.

• Strong team player, ability to assist with facilitating teams.
• Ensures that ground level team communication happens.
• Ability to deal with staffing challenges.
• Knowledge of and ability to apply different facilitation styles based on different learning styles and personalities usually found within a team.
• Ability to understand the emotional and physical effects of feedback conversations.
• Ability to articulate the challenges associated in providing feedback.
• Ensures that feedback conversations happen at the appropriate time and place.
• Ability to understand the art of giving feedback - Why, What, When and How.
• Ability to listen and put things in perspective (Active Listening).
• Ability to focus on the core issue.
• Ability to structure the feedback in a dispassionate way.
• Ability to approach any topic honestly and openly.
• Ability to deliver feedback professionally and neutrally.

• Ability to recognize that conflict is occurring and bring to the Project Manager's attention.

• Client Management
  • Ability to support communication of planning outputs to lower level clients.
  • Ability to work with client contacts on logistical matters.

• Wor…