Career & Skills Center Supervisor

Career & Skills Center Supervisor

Goodwill Industries of South Florida is seeking a dedicated supervisor to oversee our Career & Skills Center. The role involves direct supervision of staff, program planning, community outreach, and ensuring compliance with agency and funder standards.

The Supervisor is responsible for providing direct oversight to various career development opportunities for individuals seeking employment, learning new skills, or advancing in their fields. The Center’s services are available to anyone in the community seeking employment. The Supervisor develops, strengthens, and maintains a direct working relationship with the participants and internal business partners.

• Carry out supervisory responsibilities according to the organization’s policies and applicable laws.
• Directly supervise staff assigned to the program to ensure they meet performance goals set by the agency and funders.
• Participate in supervision team meetings and peer audits with the Program Manager.
• Ensure all outcome measurements are satisfied per requirements and assist in ensuring all quality standards are met and reviewed quarterly.
• Serve as a resource regarding community resources and professional skill-building for employees under direct supervision.
• Model and facilitate a working environment that fosters professional growth, personal initiative, and shared decision-making.
• Intervene and assist staff in crises.
• Assist in program planning, community outreach, training, and resource development for program clients in conjunction with the program manager.
• Oversee program activities and operations; assign work, monitor and evaluate performance; provide case consultation on unusual or complex cases; approve eligibility for services recommended; make special recommendations to the administrative superior for service policy waivers.
• Review case records to evaluate work quality and ensure compliance with procedures and requirements.
• Participate in coordination with the management team to develop agency and/or program policies, procedures, and work plans per the performance improvement processes.
• Monitor participant records for quality of work and to ensure compliance with agency and funder requirements.
• Review staff utilization of the agency’s electronic client services tracking system or other applications.
• Assist with accreditation/certification activities and participate in accreditation/certification reviews; provide in‑service staff training.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward, develop, and discipline employees; address complaints and resolve problems; assist with Leave of Absence coordination when applicable.
• Ensure staff accurately review documentation to determine each participant’s program eligibility.
• Oversee staff as they provide case management, counseling, crisis intervention, and training services.
• Conduct monthly case staffing to ensure ongoing progress on participants’ case plan goals.
• Monitor all program authorizations for billing purposes and ensure that all required monthly reports and program plans are completed as needed.
• Manage records of department services and submit periodic reports on the status of programs.
• Submit training follow‑up, satisfaction survey, and compliance requirements.
• Comply with the agency’s policy and procedures, Commission on Accreditation of Rehabilitation Facilities, Source America, and APD/Medwaiver standards.
• Perform other duties as assigned.

Mid‑Senior level

Full‑time

Other

Non‑profit Organizations