Service Manager - DFW

Company Overview

Vidalta Residential, founded in 2015, isn't just a property management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

The Service Manager is a critical leadership role responsible for the comprehensive oversight of all maintenance operations within the assigned apartment community. This proactive, hands‑on leader ensures the physical integrity of the property, upholds high standards of curb appeal, and delivers exceptional service to residents.

Key responsibilities include managing the on‑site maintenance team, overseeing vendor relationships, controlling maintenance budgets, and ensuring strict compliance with all safety and property standards. The Service Manager is also responsible for overseeing all aspects of apartment turnover to ensure vacant units are brought to ‘make ready’ condition in accordance with established criteria and expectations.

• Lead, mentor, and supervise on‑site maintenance personnel (technicians, groundskeepers, etc.).
• Schedule, delegate, and monitor all daily maintenance tasks, service requests, and make‑ready timelines.
• Conduct regular team meetings, performance reviews, and hands‑on training to ensure team proficiency and professional development.
• Manage the 24‑hour emergency maintenance schedule and participate in the on‑call rotation as required.
• Work in direct collaboration with the Facilities team to ensure effectiveness and efficiency.

• Oversee the efficient and timely completion of all resident service requests (work orders) in a professional manner to ensure high resident satisfaction.
• Manage the apartment turnover (make‑ready) process to ensure units are prepared quickly and meet all quality standards for new residents.
• Develop and implement a robust preventative maintenance program for all mechanical, electrical, plumbing, HVAC, and structural systems.
• Conduct regular property inspections to proactively identify and address maintenance needs, safety hazards, and curb appeal issues.
• Ensure the proper use, maintenance, and inventory management of all maintenance equipment and tools.
• Manage inventory of parts and supplies, ensuring adequate stock levels while strictly adhering to budgetary guidelines.

• Assist the Community Manager in the preparation of the annual maintenance budget.
• Monitor and control maintenance expenditures, ensuring cost‑effective purchasing and labor utilization.
• Assist in large scale projects as coordinated with Asset Management.
• Process invoices and manage service contracts efficiently.

• Ensure all maintenance activities comply with local, state, and federal regulations, including OSHA and EPA standards.
• Maintain comprehensive knowledge of Safety Data Sheets (SDS) and ensure the proper handling and storage of hazardous materials.
• Uphold community safety standards and respond promptly to on‑site emergencies.
• Ensure adherence to Fair Housing laws in all service and maintenance interactions.

• Work Order Completion Speed (or First‑Time Fix Rate):
  Average time to complete a resident service request (work order) or the percentage of work orders completed within a target timeframe.
• Apartment Turnover (Make‑Ready) Time:
  Average number of days required to turn a vacant unit into ‘make ready’ condition for a new resident.
• Preventative Maintenance (PM) Completion Rate:
  Percentage of scheduled preventative maintenance tasks completed on time.
• Maintenance Budget Variance:
  Difference between the actual maintenance expenditures and the allocated budget, broken down by category.
• Safety and Compliance Record:
  Percentage of maintenance activities compliant…