Director, People and Internal Operations Department

Minimum Qualifications

Bachelor's degree. A minimum of eight years progressively responsible managerial experience in a governmental or private sector organization of comparable size required.

Supervisory, labor management, and operational experience preferred. Master's degree preferred.

Recruitment Notes

About the Job

Miami-Dade County is seeking a visionary and people focused executive to serve as Director, People and Internal Operations Department (PIOD). This role requires an experienced leader with the ability to balance operational excellence, fiscal stewardship, workforce strategy and service delivery in one of the nation's largest and most diverse local governments. The PIOD director provides executive leadership and strategic oversight of the County's workforce and core internal service functions in critical countywide portfolios including Human Resources, Risk Management, Fleet Services, Facilities Administration, Real Estate Development, Parking Operations, Security Management, and operational support for County departments.

The Department was recently restructured, merging roles and responsibilities to ensure comprehensive delivery of efficient and responsive customer service. Our customers and stakeholders include Miami-Dade County's workforce, County departments, constitutional offices, municipalities, developers, residents, visitors, and external stakeholders including labor unions, the Florida Retirement System, the U.S. Equal Employment Opportunity Commission, non-profit organizations and community advocacy groups.

The priority needs of our customers include comprehensive support of the workforce from recruitment to retirement; access to safe, sustainable and resilient facilities; cost-effective and dependable business supply procurement and delivery processes; dependable fleet maintenance and fueling services, green initiatives to reduce our carbon footprint and protect natural resources; the timely processing of payments, and reliable print and mail services with predictable timelines, equitable outcomes and standardized processes.

Customer feedback is collected through surveys available at service locations, online, and included with supply and print orders. This feedback is tracked to identify opportunities for improvement and to gain valuable insight into our customers' needs.

The Director of the People and Internal Operations Department (PIOD) serves in one of the most complex and impactful leadership roles within Miami-Dade County. The PIOD Director ensures services are delivered efficiently, equitably and in alignment with the County's strategic priorities. PIOD provides support to Miami-Dade County's Government, driving operational excellence, innovation, and service delivery across the County. Major functions include financial and risk management;

security, facility maintenance, print and mail services; surplus sales; procurement and delivery of business supplies; ensuring accessibility to County facilities and programs through ADA compliance; managing real estate acquisitions and development, and optimizing the County's fleet, fuel and supply chain.

The Department leads efforts in employee engagement, recruitment, career development, and benefits administration, fostering a motivated and dynamic workforce. Through centralized security operations and advanced data-driven solutions, PIOD supports Miami-Dade County's strategic priorities while championing sustainability, equity, and community engagement. This comprehensive framework empowers PIOD to enhance service delivery and drive forward-thinking strategies, cementing its role as a conscientious and responsible steward of public resources.

The PIOD Director manages a leadership team responsible for the following divisions:
Budget and Administration Services, Operations Services, Facilities Services, Office of Real Estate and Development, and Human Resources. PIOD is compromised of a large, multidisciplinary workforce of approximately 960 employees including managerial, professional and trades staff. For fiscal year , the department's operating budget is approximately $464M, and capital budget is approximately $828M.

The PIOD Director is a member of the Mayor's executive leadership team and reports to the Chief Administrative Officer who is responsible for Internal Compliance, Office of Management and Budget, Strategic Procurement, Office of Transformation and Efficiency, and Communications, Information and Technology. The Director works collaboratively and provides support to all County departments. Miami-Dade County is internationally recongnized for its achievement in implementing a results-oriented government culture and commitment to transparency and accountability.

The incumbent will work with the Mayor, Board of County Commissioners, County leadership, and labor partners, and must have the ability to respond to inquiries, policy matters, and workforce-related issues of significant public interest.

The ideal candidate must have:

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